Mobile Banking
Q. Does The Village Bank have an app?
A. Yes. The Village Bank App is available for your iPhone® or AndroidTM devices. You can download them on the App Store® or Google PlayTM.
Q. Does The Village Bank have an iPad® app?
A. The Village Bank app has a responsive design, therefore the app can be used on both your smartphone or tablet/iPad.
Mobile Deposit
Q. What is Mobile Deposit?
A. Mobile Deposit lets you use your mobile device to deposit checks remotely at your convenience.
Q. Does The Village Bank offer Mobile Deposit?
A. Yes. Mobile Deposit is available within The Village Bank app, which is available for your iPhone, iPad and Android devices. You can download the app by visiting the App Store (iOS) or Google Play. Simply log into the app and click on the “Deposit a Check” tab.
Q. What types of checks can I deposit through Mobile Deposit?
A. We will accept checks made payable to you, drawn on a U.S. bank. We will not accept checks made payable to others, traveller’s cheques, returned checks, treasurer’s checks, money orders, foreign checks, substitute checks, altered checks, postdated and stale dated checks (more than 6 months old).
Q. How do I endorse the back of the check?
A. When endorsing as an individual, please sign the back of the check, write your account number, and write, “For TVB Mobile Deposit Only.” When endorsing as a business, use an official company stamp or write the name of your business, write your account number (if it does not appear on the company stamp), and write, “For TVB Mobile Deposit Only.”
Q. What do I do with the physical check once it has been accepted by the Bank?
A. Please retain the physical check for 30 days. After 30 days, please shred/destroy the check.
Q. What is the limit for Mobile Deposit?
A. You may deposit up to $5,000 worth of checks each business day.
Q. I regularly deposit checks that are larger than the daily limit. Is it possible to have my limit raised?
A. Yes. Call our Customer Care Center at (617) 969-4300 or send a secure message within Village Online Banking. Limit changes are reviewed on a case-by-case basis.
Q. How do I check the status of my deposit?
A. Within the Village Bank App, click on “Deposit a Check,” then choose “View Deposit History.” Select the deposit you wish to inquire about to view the status of the deposit.
Q. What if I do not want Mobile Deposit?
A. To deactivate Mobile Deposit, contact our Customer Care Center at (617) 969-4300 or send a secure message within Village Online Banking and we will turn the functionality off for you. If you would like to have access to Mobile Deposit in the future, contact us and we will return the functionality to you.
